WHAT IS AN ASB CASE REVIEW?
Anti-Social behaviour is defined as any behaviour causing harassment, alarm or distress. The ASB Case Review allows victims of persistent anti-social behaviour, who have previously reported incidents, to request a review of their case where they feel the actions taken have not been adequate.
This will bring relevant agencies together to share information, review the actions that have been taken and try to reach a solution that will hopefully prevent similar incidents from happening again.
If activated a multiagency panel will be brought together to review the case. The victim will receive a response within 28 days of the Case Review being activated.
If the victim is not satisfied with the outcome or the way it was managed they may appeal.
The ASB Case Review is not a complaints procedure and as such it does not replace the internal complaints processes for individual agencies about individual officers or services such as :-
- where staff have been rude or disrespectful to you
- where staff have given inaccurate or misleading information
- where staff have promised things, such as telephone calls or meetings and have not delivered on these
- where the organisation has failed to follow their policy and/or procedure
Such complaints should be made in line with the relevant organisations complaint process.
'Anti-social behaviour is defined as ‘behaviour causing harassment, alarm or distress to persons not of the same household.'
Who can use the ASB Case Review?
- Victims of anti-social behaviour.
- Someone representing a victim such as a carer, Councillor or family member. Consent must be gained from the victim prior to the application.
- Communities or Businesses.
When can it be used? Thresholds
- Three incidents of ASB in a six month period reported by one person.
- Five reported incidents of ASB in a six month period
involving a linked location reported by more than one person. - One incident of hate crime reported by one person.