WHAT IS AN ASB CASE REVIEW?
Anti-Social behaviour is defined as any behaviour causing harassment, alarm or distress. The ASB Case Review allows victims of persistent anti-social behaviour, who have previously reported incidents, to request a review of their case where they feel the actions taken have not been adequate.
This will bring relevant agencies together to share information, review the actions that have been taken and try to reach a solution that will hopefully prevent similar incidents from happening again.
If activated a multiagency panel will be brought together to review the case. The victim will receive a response within 28 days of the Case Review being activated.
The ASB Case Review is not a complaints procedure and as such it does not replace the internal complaints processes for individual agencies about individual officers or services such as :-
- where staff have been rude or disrespectful to you
- where staff have given inaccurate or misleading information
- where staff have promised things, such as telephone calls or meetings and have not delivered on these
- where the organisation has failed to follow their policy and/or procedure
Such complaints should be made in line with the relevant organisations complaint process.
'Anti-social behaviour is defined as ‘behaviour causing harassment, alarm or distress to persons not of the same household.'
Who can use the ASB Case Review?
- Victims of anti-social behaviour.
- Someone representing a victim such as a carer, Councillor or family member. Consent must be gained from the victim prior to the application.
- Communities or Businesses.
When can it be used?
- Three incidents of ASB in a six month period reported by one person.
- Five reported incidents of ASB in a six month period
involving a linked location reported by more than one person. - One incident or crime motivated by hate (hate incident/crime) reported by one person.
The ASB Case Review Appeals Process
The Appeal process is listed below, all Case Review Appeals need to be sent directly to the Police and Commissioner: commissioner@south-wales.police.uk
The Office of the Police and Crime Commissioner for South Wales is the appeals body for ASB Case Review cases.
An appeal can be made, in writing, if an individual has submitted an application for an ASB Case review and:
- It was assessed as not meeting the locally agreed threshold or
- It met the locally agreed threshold resulting in an ASB Case Review taking place and an action plan drawn up (where applicable) but is not satisfied with the outcome
An applicant acting on behalf of a victim must also provide a signed consent letter with the appeal.
Dissatisfaction with the delivery of an action plan should be raised with the designated CPS SPOC for ASB Case Reviews.
Appeals Process Timescales
- The Office of the Police and Crime Commissioner must receive your appeal within 28 days of the date you were notified of the decision that you are appealing against or of the date you were notified of the outcome you are appealing against.
The decision of the Police and Crime Commissioner on any grounds of appeal is final.
If you wish to see a copy of the ASB Case Review Flow Chart please email: commissioner@south-wales.police.uk